FAQ - Purchasing
Subscriptions
How do they work?
We empathize with the stress of running out of toilet paper, and that's why we've introduced our convenient subscription service. With this option, you can enjoy peace of mind, knowing that you'll always have an ample supply of high-quality toilet paper delivered right to your doorstep, ensuring you never run out when you need it most.
To get started with our subscription service, just visit the product page and click on 'Subscribe.' Let us know how often you'd like us to ship your orders (rest assured, this can be easily adjusted later!). After that, simply click 'Add to cart,' and we'll take care of the rest.
Not sure how often to ship your TP?
Here are our recommendations– don't worry you can cancel or change anytime!
- 24 rolls, deliveries every 3 months
- 24 rolls, deliveries every 2 months
- 24 rolls, deliveries every 1 months
To ensure you're in control of your subscription, three days before each billing cycle, we'll send you an email for confirmation. This gives you the flexibility to assess your needs and make any necessary adjustments. Whether you want to modify your subscription, add more products, or manage your delivery schedule, it's all easily done through your online account. We believe in making your experience as hassle-free and tailored to your preferences as possible.
Payments
I've been charged twice?
When you make a purchase with us, rest assured that our secure payment platform prioritizes the safety and protection of your transaction. Stripe, our payment processor, follows a standard procedure to ensure a smooth payment process. Before approving or declining a transaction, Stripe initiates an authorization request on your card to verify the availability of sufficient funds. In simpler terms, this means that Stripe checks your card's balance before completing the transaction. Sometimes, this pending charge may briefly appear on your bank statement and is typically released within minutes or hours. However, in some cases, it might remain pending for up to seven days.
In our experience, customers may see two charges on their card for the same order when the first charge represents an authorization request for a payment attempt that failed, while the second charge reflects the successful payment. If one of the charges is labeled as pending or on-hold, there's no need for concern. Just be patient, and the pending charge will eventually be released back into your account.
However, if seven days have passed, and the charge has not been released, please don't hesitate to contact us. We are here to assist you promptly and ensure the issue is resolved to your satisfaction. Your peace of mind is our priority.
What payment methods do you accept?
- Visa
- Mastercard
- Amex
- Discover
- JCB
- Diners Club
- Apple Pay
- ShopPay
Discounts
Our discount codes come with specific terms and conditions that determine their applicability. These rules may include criteria such as being valid for new customers, requiring a subscription, reaching a minimum spending amount, or having an expiry date. To ensure you receive the intended discount, please carefully review the terms of your code to confirm your eligibility and its validity. You can typically find these terms where you obtained the code, whether it was from our website, through an email, or a special link.
It's important to note that we do not actively publish coupons or discount codes on aggregator platforms. Consequently, we cannot guarantee or verify the validity, value, or expiry dates of codes found on such platforms.
If you encounter an error while entering a discount code but believe you meet the eligibility criteria, please don't hesitate to contact us. Provide us with the discount code, the source from where you obtained it, and details of the specific error message you encountered. We will promptly investigate the issue and assist you accordingly. Your satisfaction is our priority.
E-Gift Cards
Buying E-Gift Cards
When you purchase our e-gift cards, we offer you the flexibility to send them in various ways that suit your preferences. You can choose to send the e-gift card via email, instant message on a specific date, or print it out for a physical gift. Each e-gift card comes with a unique code and clear instructions for redemption during the checkout process, and we want to highlight that there are no additional processing fees involved.
If you plan to buy multiple gift cards in a single transaction, we kindly request that you add each card individually to your cart instead of all at once. This ensures a smooth and hassle-free checkout process for all your gift cards, making the gifting experience as seamless as possible for both you and the lucky recipients. Your convenience and satisfaction are of utmost importance to us.
Using E-Gift Cards
In addition to using your gift card for standard purchases, we're pleased to offer you the option to apply it to subscription items during your initial order. The process is straightforward: just check the "apply a gift card" box on the payment page during checkout and enter your gift card code in the designated field.
For future purchases related to your subscription, we highly recommend creating an account and saving a credit card on file. This step ensures that your transactions for subscription items are seamless and hassle-free. By doing so, you can enjoy the convenience of uninterrupted service and effortlessly manage your subscription items with ease. Your satisfaction is our priority, and we aim to make your shopping experience as convenient as possible.
Privacy
How does Wype protect my information?
Rest assured that we take the handling of personal information with the utmost seriousness and in strict accordance with our Privacy Policy. We are committed to processing, storing, and securing your data appropriately.
To ensure the safeguarding of the Personal Information you entrust to us, we employ widely accepted industry standards, including encryption and password protection, both during transmission and storage. While we take every precaution to protect your data, it's important to acknowledge that no method of transmission over the Internet, even when using standard technology, can be entirely infallible. Therefore, despite our comprehensive security measures, we cannot guarantee absolute security. However, please be assured that we continually work to maintain the highest possible standards in safeguarding your personal information. Your trust is of paramount importance to us, and we remain dedicated to protecting your data to the best of our ability.
Credit Card Security
We want you to feel confident in the security of your transactions, which is why we rely on Stripe, a globally recognized leader in online payment processing. Through Stripe's secure online payments portal, your credit card information is well-protected with state-of-the-art security measures in place. An additional layer of assurance comes from the fact that our staff does not have access to your credit card details; they are exclusively retained and secured by Stripe.
If you're interested in learning more about the comprehensive security measures employed by Stripe, you can find additional information here. Rest assured, we take your security and the protection of your personal information very seriously. Our commitment is to provide you with a safe and secure shopping experience, where you can shop with peace of mind knowing that your data is in capable hands.
