FAQ - Account

Account

Updating my credit card/payment method

As a valued subscriber, we understand that circumstances may change, and you might need to update your payment method. Rest assured, making such updates is hassle-free and entirely within your control. You have the flexibility to adjust your payment method to a new one whenever it's convenient for you. Your satisfaction is our priority, and we strive to provide you with a seamless and adaptable subscription experience.

The steps

To access your account, log in and navigate to the subscription section.
Next to 'Payment' click 'Update'
Feel free to update your credit card information and/or billing address if it differs from your shipping address.
Simply click on 'Update payment,' and all future subscription orders will be charged using the updated payment information you provide. It's a straightforward process to ensure seamless billing for your upcoming orders.

There's a problem with my payment method

In the event of any payment issues with your account, please know that we prioritize keeping you informed and ensuring a seamless payment experience. If any payment problems arise, we'll promptly notify you via email or SMS with the necessary details. Our dedicated team is committed to working diligently to resolve any issues and provide you with the support you need.

Payment problems can occur for various reasons, and some of the most common ones include:

Your card is expired
There are insufficient funds
The card number is incorrect

So, what happens next?

If you encounter a payment failure and update your card information within the initial 24 hours, you can expect your order to process successfully on the following day. Making these necessary updates promptly is crucial to ensuring a smooth and timely processing of your order. We understand that sometimes unexpected payment issues can occur, and we appreciate your prompt attention to resolving them, which ultimately helps us provide you with the best possible service. Your cooperation in keeping your payment information up to date is greatly valued, and it ensures that your orders are processed without delay.

I'm seeing an error when I try to update my payment method

In the majority of cases, payment issues tend to resolve on their own, often as a result of temporary glitches or minor discrepancies. However, we understand that sometimes challenges persist, and that's why our dedicated team is here for you. If you find that a payment issue lingers or continues to cause any inconvenience, please don't hesitate to reach out to us. We are committed to assisting you and ensuring that any payment concerns are promptly and effectively resolved to your complete satisfaction. Your peace of mind and a smooth experience are our top priorities, and we're here to provide the support you need.

Managing your subscription

Managing your subscription is a straightforward process, and most variables can be handled directly on your subscription dashboard for your convenience. However, we understand that there may be instances where you encounter obstacles or have specific concerns that require personalized attention. In such cases, please don't hesitate to reach out to us. Our dedicated team is always ready and available to assist you with any queries or issues you may have. Your satisfaction is our priority, and we are here to ensure that your experience with us is as smooth and hassle-free as possible. Feel free to contact us anytime; we're here to help!

Cancel your Subscription

Our subscription service is designed with your convenience and flexibility in mind. We tailor the deliveries to meet the specific needs of your household, whether you prefer them once a month or once a year. The best part is that there's no long-term commitment, and you have the freedom to make adjustments as needed. You can easily skip, pause, or cancel your subscription at any time to align with your changing preferences.

If you ever decide that our subscription model no longer fits your requirements, canceling is a straightforward process through your subscription dashboard. We value your feedback, and when you cancel, we'll ask for your input to help us understand how we can continually improve our services. We appreciate the opportunity to serve you, and please know that we're always here to assist you in any way we can. Your satisfaction remains our top priority.