FAQ

 Delivery

Q: Where do we deliver to?

A: We deliver to any business or residential address in Singapore.

Q: What if there is nobody at home?

A: Fret not, we send every order with an authority to leave, so you don't have to be home to receive your products. Nominate a safe/dry drop spot at your front door. Otherwise, our friendly delivery squad will leave it securely at the door.

Q: When will my products be delivered?

A: If you have any preferred delivery times, just let us know in the comments before you checkout, If not, we deliver between 1-5 days from your order date.

Our drivers deliver round the clock. 

To keep yourself and our delivery guys safe, we have adopted to do contactless delivery. 

Our delivery guys will drop a text to your number provided on delivery day. They will ring the doorbell once and will leave your bundles neatly outside your door.

In the case your delivery arrives from 9 PM - 9 AM, our delivery squad will not ring your doorbell. They will leave it outside the door and drop you a text message instead. 

Please be respectful to our delivery squads, they work hard to make sure you  never run out of toilet paper. 

Q: I did not receive my order / My bundles are stolen!

A: No Worries. Contact us immediately and we will sort it out for you. We always put customers first. 

Subscriptions

Q: How does our service work?

A: Check it out here

Q: How do I manage my subscription?

A: Under your account page, you will be able to view all your particulars. In the case of any issue, just reach out to us, we will help you.

Q: I want to upgrade/downgrade my subscription!

A: No problem at all. Contact us and we will sort it out for you.

Q: I want to cancel my subscription!

A: We hate to see you go, but if you must, you are free to cancel anytime. The cancellation option can be found on your account page.

Q: I want to pause my subscription.

A: Simply reach out to us at 81713628 and we will pause your subscription for you.

Refunds

Q: What is your policy on refunds?


A: At Wype, we believe in 100% customer satisfaction. In any case you are not satisfied, whether it be a delivery issue or faulty product, simply send us an email at contact@wype.sg or call us at +65 81713628 and we will resolve the issue for you as fast as we can. 

Rest assured, we put customers before profit. 
 

Payment Security

 

Q: How do we safeguard your payment security online?

A: We have partnered with a reliable payment gateway, and all our transactions are processed by through their secure online payment portal.

You can find out more about their security measures here.


Our staff do not have access to the credit card details of our customers as these are retained and secured our integral partner.
Our policies are also available for viewing at the checkout page.

If you have further security questions, please email us at contact@wype.sg